Refund & Return Policy
At Sketchinora, we carefully pack and check every order before dispatch. However, if you receive a damaged or incorrect product, we are here to help.
Eligibility for Return or Refund
To request a return, replacement, or refund:
- You must record a complete, uninterrupted unboxing video from the moment you open the package.
- The video must clearly show the sealed package, shipping label, and the product inside.
- Any issue must be reported within 1 hour of delivery.
- Send the unboxing video and your order details to us on WhatsApp/Phone: +91 94160 58647.
- Claims made without a valid unboxing video or after the 1-hour reporting period may not be accepted.
Non-Returnable Items
Personalized or customized products may not be eligible for return or refund unless they are received damaged, defective, or incorrect.
Refund Process
Once your claim is reviewed and approved, we will provide an appropriate replacement, return, or refund, depending on the issue and product availability.
For any assistance, contact us:
📞 +91 94160 58647
✉️ poluqosketch@gmail.com
Thank you for shopping with Sketchinora.